ONLINE RETURNS AND EXCHANGES:
• We do not offer refunds unless the item is damaged or defective.
• We gladly accept returns for unwashed, unworn, unaltered products with tags attached for store credit only.
• Returns must be postmarked within 7 days of the date you received your shipment and you must notify me right away to ensure approval.
• Return shipping is at the customer’s expense. Credit will be issued via email in the form of a gift card for the price the items were purchased at minus the shipping fee.
• Original shipping cost will not be included in the credit.
• If it is a size issue, I will do my best to find you the right size in that style if you prefer. I go out of my way to explain sizing and help people on a one-on -one basis, so just ask me via PM to help you with sizing if you are questioning something. In my 6 years, I have had only a handful of size issues, as we can figure it out together before shipping your item to you.
• Items that are FINAL SALE, smell of cigarette smoke, laundry detergent, or have visible wear from being worn, or do not have original tags attached will not be accepted. These items will be shipped back to the customer at the customer’s expense.
• Please notify me right away if you are planning on returning something. We are a small business that go through styles fast and get new in weekly, so we need to know right away in order to return the item. You will easily find something to use that credit for! No worries, we have you covered.
• We have very few returns. We work with our customers via chat or in our Facebook group to make sure they are getting what they want size wise.
• Shoes must be returned in their original shoe box.
DROP SHIP ITEMS : all items that are purchased from my drop shipper that are purchased by local customers, you will have 7 days from when I contact you to say your item is in to return it, so please pick up your items in a timely matter so we can ensure they work for you. Those that are shipped also have 7 days from when they are received to postmark and contact me for a return.
IN STORE RETURNS:
• We do not offer refunds as a small business but are happy to issue store credit.
• We gladly accepts returns for unwashed, unworn, unaltered products with tags attached for store credit only within 7 days from purchase in the store.
• Credit will be issued in the form of a gift card for the price the items were purchased at.
• Shoes must be returned in their original shoe box.
• Items that are final sale, smell of cigarette smoke, laundry detergent, or have visible wear from being worn will not be accepted.
• Please notify me right away if you are planning on returning something. We are a small business that go through styles fast and get new in weekly, so we need to know right away in order to return the item as I will do my best to accommodate another size if possible.
• Anyone that has shopped in person with me, knows that if the claim something and pay for it and it does not work when they get here, they will easily find something to use that credit for! No worries, we have you covered.
Shelly Colvin
• DEFECTIVE OR DAMAGED MERCHANDISE:
• Please inspect your order immediately upon receipt as well as try it on right away. Colvin & Co is not responsible for damaged or defective items past our 7 day return policy. If you have received a damaged or defective item please notify us right away. We inspect our items very closely upon arrival, but are human and can miss things. If you want to exchange for the same item, you will be presented with this option if that item is still in stock or you may return for store credit, whichever you prefer. On your return notes please include what is wrong with the item so that we can process your return as efficiently and effectively as possible.
LOST OR STOLEN PACKAGES:
• Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered. Any packages returned to us as undeliverable will be re-shipped at customer expense unless this was of course an error on our side. We are not responsible for lost, stolen, or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after this has been done. This has only happened to me once so far in 6 years but just an FYI.
• Please contact me at shelly@shopwiththecolvins.com if you believe your package has been lost or stolen.