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FAQ

Q: What is expedited checkout?

A: You may have seen the "Shop Pay" button in your cart under the "Proceed To Checkout" button. This is an option that allows you to check out in seconds by entering a 6-digit verification code that is sent directly to your phone. You’ll no longer need to spend time typing in your shipping and payment details every time you place an order!

Q: Sweet! How does it work?

A: After entering your shipping and payment details, you will be able to opt-in to have your information saved. Next time you check out, you’ll simply type in your email address, followed by a verification code you will receive via SMS. Shipping and payment information will be pre-filled and you can complete the purchase with a single tap or click.

Q: Do you price adjust?

A: We do not price adjust on previously purchased merchandise under any circumstance. This includes permanent markdowns and store/site wide sales & discounts. The good news is we frequently have sales and new codes to use for your next order!

Q: I placed an order, but never received my confirmation email. How can I get that?

A: If you have not received a confirmation email within a couple hours after placing an order please be sure to check your junk mail first. If you are not able to find a confirmation email, and still need assistance, email shelly@shopwiththecolvins.com and we would be happy to look further into that for you.

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